Remote Control Instructions

If you would like to show us your computer screen temporarily, so that we can better understand your requirements and provide you with a superior support experience, then follow these simple steps:

Step #1 - Download TeamViewer QuickSupport App
Make sure you are sitting at a computer where you have access to the system you would like us to service.

Download the TeamViewer QuickSupport App by clicking on the following button.

Download TeamViewer QuickSupport App
Step #2 - Run TeamViewer QuickSupport App
After download has been completed, proceed to open the TeamViewer QuickSupport App.

Depending on your browser, this may look slightly different.  Here is an example of how to run the App when using Google Chrome:

Step #3 - Read and Accept Disclaimer
Please take a moment to read the disclaimer.  Then click on the “Accept” button to agree with our Terms and Conditions of Service.
Step #4 - Allow Support Team to take control
The QuickSupport App is now ready to temporarily accept remote control from BrauXp’s Support Team:

As BrauXp’s Support Team tries to access your computer, the following dialog will appear.  BrauXp will only be able to access your computer after you click on the “Allow” button, and while the QuickSupport App is running.

Step #5 - End Remote Control Session
You may end the Remote Control Session at any time, by clicking on the “X” in the following dialog:

After ending the Remote Control Session, BrauXp won’t be able to access your computer anymore.

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